[{"data":1,"prerenderedAt":1716},["ShallowReactive",2],{"footer-comp":3,"help-center-page-data":43,"help-center-faqs":226},{"data":4,"meta":42},{"id":5,"documentId":6,"aboutCompany":7,"address":30,"twitterLink":35,"instagramLink":36,"facebookLink":37,"linkedinLink":38,"createdAt":39,"updatedAt":40,"publishedAt":41},12,"o1kehqzi2a2ivtsara742dl6",[8,14,18,22,26],{"type":9,"children":10},"paragraph",[11],{"text":12,"type":13},"Moniepoint GB Limited (trading as \"MonieWorld\") is a company registered in England and Wales (with company number 15500471). Moniepoint GB is a distributor of PayrNet Limited, a company registered in England and Wales (with company number 09883437) and authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FCA reference 900594) to issue electronic money and provide payment services.","text",{"type":9,"children":15},[16],{"text":17,"type":13},"Moniepoint UK Limited (trading as \"MonieWorld\") is a company registered in England and Wales (with company number 07930355). Moniepoint UK Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FCA reference 900098) to issue electronic money and provide payment services.",{"type":9,"children":19},[20],{"text":21,"type":13},"The registered office of Moniepoint GB Limited and Moniepoint UK Limited is 8th Floor, 22 Upper Ground, Sea Containers House, London, United Kingdom, SE1 9PD.",{"type":9,"children":23},[24],{"text":25,"type":13},"All new customer accounts opened on or after 1 December 2025 will be provided by Moniepoint UK Limited, and all customer accounts opened before this date will be migrated from Moniepoint GB Limited to Moniepoint UK Limited. You will be contacted individually to inform you of your migration date. To find out which entity provides your account, log in and view the T&Cs or contact customer support.",{"type":9,"children":27},[28],{"text":29,"type":13},"GBP accounts with sort code 04-35-91 are provided by Moniepoint GB and GBP accounts with sort code 04-19-29 are provided by Moniepoint UK Limited.",[31],{"type":9,"children":32},[33],{"text":34,"type":13},"","https://x.com/monieworldapp","https://www.instagram.com/monieworldapp","https://www.facebook.com/@monieworldapp","https://www.linkedin.com/showcase/moniepoint-gb/","2025-02-11T08:21:51.808Z","2025-11-28T09:27:09.135Z","2025-11-28T09:27:09.164Z",{},{"data":44,"meta":225},{"id":5,"documentId":45,"createdAt":46,"updatedAt":47,"publishedAt":48,"header":49,"sections":74,"supportCta":149,"downloadApp":209,"head":221},"aoqqog8vog1l3fifjqqbiwzy","2025-01-02T01:23:08.087Z","2026-02-16T09:44:33.915Z","2026-02-16T09:44:34.265Z",{"id":50,"title":51,"subtitle":58,"visibility":63,"cta":64},137,[52],{"type":53,"level":54,"children":55},"heading",1,[56],{"text":57,"type":13},"support just for you",[59],{"type":9,"children":60},[61],{"text":62,"type":13}," ",true,[65,70],{"id":66,"text":67,"link":68,"type":69},339,"Log in","https://app.monieworld.com/signin?",null,{"id":71,"text":72,"link":73,"type":69},340,"Contact Us","/contact-us",{"id":75,"title":76,"visibility":63,"subtitle":69,"cards":82,"image":69},305,[77],{"type":53,"level":78,"children":79},2,[80],{"text":81,"type":13},"Know more about...",[83,97,110,123,136],{"id":84,"title":85,"subtitle":90,"cta":95,"cardIcon":96,"cardImage":69},1253,[86],{"type":9,"children":87},[88],{"text":89,"type":13},"How to transact using Moniepoint",[91],{"type":9,"children":92},[93],{"text":94,"type":13},"Everything about funding your account, checking transaction status, and transaction processes.","Learn more","coin-swap",{"id":98,"title":99,"subtitle":104,"cta":95,"cardIcon":109,"cardImage":69},1254,[100],{"type":9,"children":101},[102],{"text":103,"type":13},"Sending money",[105],{"type":9,"children":106},[107],{"text":108,"type":13},"All you need to know about sending and receiving money from the UK to Nigeria and within the UK.","icon-send",{"id":111,"title":112,"subtitle":117,"cta":95,"cardIcon":122,"cardImage":69},1255,[113],{"type":9,"children":114},[115],{"text":116,"type":13},"Managing your account",[118],{"type":9,"children":119},[120],{"text":121,"type":13},"All you need to know about setting up and managing your account.","icon-wallet",{"id":124,"title":125,"subtitle":130,"cta":95,"cardIcon":135,"cardImage":69},1256,[126],{"type":9,"children":127},[128],{"text":129,"type":13},"How is my money safe with Moniepoint?",[131],{"type":9,"children":132},[133],{"text":134,"type":13},"It’s your money, and at Moniepoint, we make it a big deal to safeguard your transactions.","icon-safe",{"id":137,"title":138,"subtitle":143,"cta":95,"cardIcon":148,"cardImage":69},1257,[139],{"type":9,"children":140},[141],{"text":142,"type":13},"Getting help & feedback",[144],{"type":9,"children":145},[146],{"text":147,"type":13},"Access 24/7 customer care support for any questions you may have","icon-message-smile-square",{"id":150,"title":151,"subtitle":69,"image":157,"cta":206},32,[152],{"type":53,"level":153,"children":154},3,[155],{"text":156,"type":13},"WE ARE HERE TO HELP",{"id":158,"documentId":159,"name":160,"alternativeText":161,"caption":69,"width":162,"height":163,"formats":164,"hash":199,"ext":166,"mime":169,"size":200,"url":201,"previewUrl":69,"provider":202,"provider_metadata":69,"createdAt":203,"updatedAt":204,"publishedAt":205},14,"avysgnrtmuy2j9y1pps6rd1c","support-cta-image.png","Woman in turquoise outfit holding a vintage turquoise telephone, smiling while looking upwards, symbolising customer support and communication for MonieWorld services.",1444,2080,{"large":165,"small":175,"medium":183,"thumbnail":191},{"ext":166,"url":167,"hash":168,"mime":169,"name":170,"path":69,"size":171,"width":172,"height":173,"sizeInBytes":174},".png","/uploads/large_support_cta_image_9d08dafc8e.png","large_support_cta_image_9d08dafc8e","image/png","large_support-cta-image.png",799.12,694,1000,799119,{"ext":166,"url":176,"hash":177,"mime":169,"name":178,"path":69,"size":179,"width":180,"height":181,"sizeInBytes":182},"/uploads/small_support_cta_image_9d08dafc8e.png","small_support_cta_image_9d08dafc8e","small_support-cta-image.png",220.79,347,500,220792,{"ext":166,"url":184,"hash":185,"mime":169,"name":186,"path":69,"size":187,"width":188,"height":189,"sizeInBytes":190},"/uploads/medium_support_cta_image_9d08dafc8e.png","medium_support_cta_image_9d08dafc8e","medium_support-cta-image.png",464.74,521,750,464735,{"ext":166,"url":192,"hash":193,"mime":169,"name":194,"path":69,"size":195,"width":196,"height":197,"sizeInBytes":198},"/uploads/thumbnail_support_cta_image_9d08dafc8e.png","thumbnail_support_cta_image_9d08dafc8e","thumbnail_support-cta-image.png",28.81,108,156,28805,"support_cta_image_9d08dafc8e",767.95,"/uploads/support_cta_image_9d08dafc8e.png","local","2025-01-02T05:38:48.943Z","2025-10-15T08:22:33.295Z","2025-01-02T05:38:48.944Z",{"id":207,"text":208,"link":73,"type":69},341,"Contact us",{"id":210,"title":211,"subtitle":216,"visibility":63},130,[212],{"type":53,"level":78,"children":213},[214],{"text":215,"type":13},"A great way to send money to Nigeria from the UK",[217],{"type":9,"children":218},[219],{"text":220,"type":13},"Download our app now.",{"id":222,"title":223,"description":224,"openGraph":69},131,"MonieWorld Help: Secure Money Transfers & Support Guide","MonieWorld Help: Find answers to your  money transfer questions or get in contact with our 24/7 support team. ",{},{"data":227,"meta":1712},[228,409,803,846,897,989,1077,1276,1557],{"id":229,"documentId":230,"title":231,"subtitle":236,"cta":95,"createdAt":241,"updatedAt":242,"publishedAt":243,"cardIcon":135,"questions":244},35,"zp6lqjh008x4fbt3zc763s66",[232],{"type":9,"children":233},[234],{"text":235,"type":13},"Security - How safe is my money?",[237],{"type":9,"children":238},[239],{"text":240,"type":13},"It's your money, and at MonieWorld, we make it a big deal to safeguard your transactions","2025-01-07T14:57:28.295Z","2026-02-23T09:42:51.329Z","2026-02-23T09:42:51.416Z",[245,256,323,373,391],{"id":246,"question":247,"answer":248,"type":69},765,"Who regulates MonieWorld?\n",[249,253],{"type":9,"children":250},[251],{"text":252,"type":13},"MonieWorld is a trading name of Moniepoint GB, which is a distributor of PayrNet, an electronic money institution (EMI) that is authorised and regulated by the Financial Conduct Authority (FCA) under the licence number 900594. MonieWorld itself is not authorised or regulated by the FCA. ",{"type":9,"children":254},[255],{"text":34,"type":13},{"id":257,"question":258,"answer":259,"type":69},766,"How does MonieWorld protect my money?",[260,264,268,272,276,280,283,287,290,294,297,301,304,308,311,314,317,320],{"type":9,"children":261},[262],{"text":263,"type":13},"\u003Cbr />\n\u003Cstrong>Moniepoint GB Limited\u003C/strong>",{"type":9,"children":265},[266],{"text":267,"type":13},"\n\u003Cbr />",{"type":9,"children":269},[270],{"text":271,"type":13},"MonieWorld is a trading name of Moniepoint GB Ltd, which is a distributor of PayrNet Ltd (“Railsr”). As an electronic money institution (EMI), PayrNet Ltd meets strict regulatory requirements to protect your funds, which means any money added to your MonieWorld account is stored in one or more segregated bank accounts with a regulated third party credit institution, in accordance with the provisions of the Electronic Money Regulations 2011.",{"type":9,"children":273},[274],{"text":275,"type":13},"\u003Cbr />",{"type":9,"children":277},[278],{"text":279,"type":13},"Unlike UK banks, Railsr is not protected by insurance schemes like the Financial Services Compensation Scheme (FSCS) as this does not cover electronic money products. No other compensation scheme exists to cover losses from electronic money accounts.",{"type":9,"children":281},[282],{"text":275,"type":13},{"type":9,"children":284},[285],{"text":286,"type":13},"\u003Cstrong>Moniepoint UK Limited\u003C/strong>",{"type":9,"children":288},[289],{"text":275,"type":13},{"type":9,"children":291},[292],{"text":293,"type":13},"MonieWorld is a trading name of Moniepoint UK Ltd, an electronic money institution (EMI) that is authorised and regulated by the Financial Conduct Authority (FCA) under the licence number 900098.",{"type":9,"children":295},[296],{"text":275,"type":13},{"type":9,"children":298},[299],{"text":300,"type":13},"As an EMI, Moniepoint UK Ltd meets strict regulatory requirements to protect your funds, which means any money added to your MonieWorld account is stored in one or more segregated bank accounts with a regulated third party credit institution, in accordance with the provisions of the Electronic Money Regulations 2011.",{"type":9,"children":302},[303],{"text":275,"type":13},{"type":9,"children":305},[306],{"text":307,"type":13},"Unlike UK banks, Moniepoint UK Ltd is not protected by insurance schemes like the Financial Services Compensation Scheme (FSCS) as this does not cover electronic money products. No other compensation scheme exists to cover losses from electronic money accounts.",{"type":9,"children":309},[310],{"text":275,"type":13},{"type":9,"children":312},[313],{"text":25,"type":13},{"type":9,"children":315},[316],{"text":275,"type":13},{"type":9,"children":318},[319],{"text":29,"type":13},{"type":9,"children":321},[322],{"text":34,"type":13},{"id":324,"question":325,"answer":326,"type":69},767,"How secure is my account?\n",[327,331,335,339,342,351,357,363,366,370],{"type":9,"children":328},[329],{"text":330,"type":13},"Keeping your money secure is our top priority. ",{"type":9,"children":332},[333],{"text":334,"type":13},"\u003Cbr>",{"type":9,"children":336},[337],{"text":338,"type":13},"Your MonieWorld account is protected by a variety of security features to ensure your account is safe:",{"type":9,"children":340},[341],{"text":334,"type":13},{"type":343,"format":344,"children":345},"list","unordered",[346],{"type":347,"children":348},"list-item",[349],{"text":350,"type":13},"Identity: We use advanced technology to perform quick and thorough identity checks, so that only authorised users can access their account or make transactions. ",{"type":343,"format":344,"children":352},[353],{"type":347,"children":354},[355],{"text":356,"type":13},"Personal information: By enabling biometrics or a passcode on your device, your account is secure if you lose your phone or if your account is accessed from a new device.",{"type":343,"format":344,"children":358},[359],{"type":347,"children":360},[361],{"text":362,"type":13},"Data privacy: Your information is stored and processed securely. All data transfers between our apps, servers, and third parties are encrypted to keep your data safe.",{"type":9,"children":364},[365],{"text":334,"type":13},{"type":9,"children":367},[368],{"text":369,"type":13},"These measures work together to provide a high level of security, so your account is safe against fraud and scams.",{"type":9,"children":371},[372],{"text":34,"type":13},{"id":374,"question":375,"answer":376,"type":69},768,"I’m worried about a transaction or my device security\n",[377,381,384,388],{"type":9,"children":378},[379],{"text":380,"type":13},"If you’re not sure about a transaction or balance on your account, or if you’ve lost or misplaced your device, get in touch with our customer support team through the Help Centre and they can put a temporary lock on your account.",{"type":9,"children":382},[383],{"text":334,"type":13},{"type":9,"children":385},[386],{"text":387,"type":13},"Once your account is locked, you will have to complete an identity verification upon your next login to confirm your identity, as well as reset your passcode for added security.",{"type":9,"children":389},[390],{"text":34,"type":13},{"id":392,"question":393,"answer":394,"type":69},769,"Monitoring and screening\n",[395,399,402,406],{"type":9,"children":396},[397],{"text":398,"type":13},"We perform monitoring and screening activity to comply with partner and regulatory requirements. Depending on the circumstances, this may include assessing the source of funds for certain transactions and monitoring transaction activity for anti-money laundering (AML) purposes. ",{"type":9,"children":400},[401],{"text":334,"type":13},{"type":9,"children":403},[404],{"text":405,"type":13},"Where we identify an increased risk of money laundering, or where a customer is classified as a politically exposed person (PEP), we may conduct additional due diligence measures. ",{"type":9,"children":407},[408],{"text":34,"type":13},{"id":410,"documentId":411,"title":412,"subtitle":417,"cta":95,"createdAt":422,"updatedAt":423,"publishedAt":424,"cardIcon":96,"questions":425},31,"j9zifq3ctejxnikw6v7g8wcf",[413],{"type":9,"children":414},[415],{"text":416,"type":13},"Getting started - Opening an account",[418],{"type":9,"children":419},[420],{"text":421,"type":13},"Here you'll find some more information around how you can get started with MonieWorld","2025-01-07T14:58:16.520Z","2025-03-17T12:13:26.193Z","2025-03-17T12:13:26.276Z",[426,610,644,672,738],{"id":427,"question":428,"answer":429,"type":69},528,"How do I open a MonieWorld account?",[430,434,437,440,444,447,451,454,469,472,475,479,482,486,489,510,513,516,520,523,527,530,546,550,554,567,578,581,584,588,591,600,603,607],{"type":9,"children":431},[432],{"text":433,"type":13},"As we’re in beta at the moment, MonieWorld is invite-only. There are two different ways you can be invited:",{"type":9,"children":435},[436],{"text":334,"type":13},{"type":9,"children":438},[439],{"text":334,"type":13},{"type":9,"children":441},[442],{"text":443,"type":13},"By invite link:",{"type":9,"children":445},[446],{"text":334,"type":13},{"type":9,"children":448},[449],{"text":450,"type":13},"You’ll most likely get this as an email or message, and it will contain a link you need to click to continue signing up.",{"type":9,"children":452},[453],{"text":334,"type":13},{"type":343,"format":455,"children":456},"ordered",[457,461,465],{"type":347,"children":458},[459],{"text":460,"type":13},"Open the invite message you received and click on the link to take you to a web page",{"type":347,"children":462},[463],{"text":464,"type":13},"Enter your UK mobile number and complete the SMS code step",{"type":347,"children":466},[467],{"text":468,"type":13},"Complete your signup by creating and confirming your passcode and adding your personal details",{"type":9,"children":470},[471],{"text":334,"type":13},{"type":9,"children":473},[474],{"text":334,"type":13},{"type":9,"children":476},[477],{"text":478,"type":13},"By invite code:",{"type":9,"children":480},[481],{"text":334,"type":13},{"type":9,"children":483},[484],{"text":485,"type":13},"There’s a chance you will have been given an invite code, but haven’t received a link. The process is nearly the same, except in this case you need to enter the code you were given when you sign up:",{"type":9,"children":487},[488],{"text":334,"type":13},{"type":343,"format":455,"children":490},[491,495,499,502,506],{"type":347,"children":492},[493],{"text":494,"type":13},"Download the MonieWorld UK app or continue on our website instead",{"type":347,"children":496},[497],{"text":498,"type":13},"Select ‘Sign up’",{"type":347,"children":500},[501],{"text":464,"type":13},{"type":347,"children":503},[504],{"text":505,"type":13},"Enter your invite code ",{"type":347,"children":507},[508],{"text":509,"type":13},"Complete your signup by creating and confirming your passcode, setting up biometrics and adding your personal details",{"type":9,"children":511},[512],{"text":334,"type":13},{"type":9,"children":514},[515],{"text":334,"type":13},{"type":9,"children":517},[518],{"text":519,"type":13},"If you don’t have an invite link or code:",{"type":9,"children":521},[522],{"text":334,"type":13},{"type":9,"children":524},[525],{"text":526,"type":13},"Add yourself to our waitlist:",{"type":9,"children":528},[529],{"text":334,"type":13},{"type":343,"format":455,"children":531},[532,535,539,542],{"type":347,"children":533},[534],{"text":494,"type":13},{"type":347,"children":536},[537],{"text":538,"type":13},"Tap Sign up",{"type":347,"children":540},[541],{"text":464,"type":13},{"type":347,"children":543},[544],{"text":545,"type":13},"On the Invite code screen, tap Join waitlist",{"type":9,"children":547},[548],{"text":549,"type":13},"\u003Crb>",{"type":9,"children":551},[552],{"text":553,"type":13},"Download our app",{"type":343,"format":344,"children":555},[556],{"type":347,"children":557},[558,560,566],{"text":559,"type":13},"If you have an ",{"url":561,"type":562,"children":563},"https://apps.apple.com/gb/app/moniepoint-uk/id6738575901","link",[564],{"text":565,"type":13},"Apple device",{"text":62,"type":13},{"type":343,"format":344,"children":568},[569],{"type":347,"children":570},[571,572,577],{"text":559,"type":13},{"url":573,"type":562,"children":574},"https://play.google.com/store/apps/details?id=com.moniepoint.mobile&hl=en",[575],{"text":576,"type":13},"Android device",{"text":34,"type":13},{"type":9,"children":579},[580],{"text":334,"type":13},{"type":9,"children":582},[583],{"text":334,"type":13},{"type":9,"children":585},[586],{"text":587,"type":13},"Sign up on the web:",{"type":9,"children":589},[590],{"text":334,"type":13},{"type":9,"children":592},[593,595,599],{"text":594,"type":13},"Go to ",{"url":596,"type":562,"children":597},"https://app.monieworld.com/signup",[598],{"text":596,"type":13},{"text":34,"type":13},{"type":9,"children":601},[602],{"text":34,"type":13},{"type":9,"children":604},[605],{"text":606,"type":13},"If you have any issues, feel free to reach out to our support team for assistance.",{"type":9,"children":608},[609],{"text":34,"type":13},{"id":611,"question":612,"answer":613,"type":69},529,"Why won’t it accept my mobile number?",[614,618,621,635,638,641],{"type":9,"children":615},[616],{"text":617,"type":13},"If your mobile number isn’t being accepted, here’s what to check:",{"type":9,"children":619},[620],{"text":334,"type":13},{"type":343,"format":344,"children":622},[623,627,631],{"type":347,"children":624},[625],{"text":626,"type":13},"Enter a valid UK mobile number, as we only accept UK numbers",{"type":347,"children":628},[629],{"text":630,"type":13},"Double-check that there are no spaces or special characters ",{"type":347,"children":632},[633],{"text":634,"type":13},"Make sure the phone number hasn’t already been used to create an account. If it has, please log in instead of signing up.",{"type":9,"children":636},[637],{"text":334,"type":13},{"type":9,"children":639},[640],{"text":606,"type":13},{"type":9,"children":642},[643],{"text":34,"type":13},{"id":645,"question":646,"answer":647,"type":69},530,"Who can open a MonieWorld UK account?\n",[648,652,655,669],{"type":9,"children":649},[650],{"text":651,"type":13},"To open a MonieWorld UK account you must:",{"type":9,"children":653},[654],{"text":334,"type":13},{"type":343,"format":344,"children":656},[657,661,665],{"type":347,"children":658},[659],{"text":660,"type":13},"Be a UK resident",{"type":347,"children":662},[663],{"text":664,"type":13},"Be at least 18 years old ",{"type":347,"children":666},[667],{"text":668,"type":13},"Have a UK mobile number",{"type":9,"children":670},[671],{"text":34,"type":13},{"id":673,"question":674,"answer":675,"type":69},531,"What is a GBP account and how do I get one?\n",[676,680,683,687,690,700,703,707,710,728,731,735],{"type":9,"children":677},[678],{"text":679,"type":13},"We have two types of accounts - both of them are free.",{"type":9,"children":681},[682],{"text":334,"type":13},{"type":9,"children":684},[685],{"text":686,"type":13},"Basic account without a GBP wallet - what you get when you sign up unless you provide proof of your ID:",{"type":9,"children":688},[689],{"text":34,"type":13},{"type":343,"format":344,"children":691},[692,696],{"type":347,"children":693},[694],{"text":695,"type":13},"Up to £3,500 per year transfer limit",{"type":347,"children":697},[698],{"text":699,"type":13},"2 payment types (debit or credit card, including Apple Pay/Google Pay)",{"type":9,"children":701},[702],{"text":334,"type":13},{"type":9,"children":704},[705],{"text":706,"type":13},"Upgraded account with a GBP wallet - upgrade for free:",{"type":9,"children":708},[709],{"text":34,"type":13},{"type":343,"format":344,"children":711},[712,716,720,724],{"type":347,"children":713},[714],{"text":715,"type":13},"Transfer limits could go up substantially",{"type":347,"children":717},[718],{"text":719,"type":13},"Faster transfers if sent from a GBP account",{"type":347,"children":721},[722],{"text":723,"type":13},"4 payment types (GBP account, debit or credit card, Apple Pay/Google Pay, easy bank transfer)",{"type":347,"children":725},[726],{"text":727,"type":13},"A GBP wallet with an account number and sort code to store up transfer funds away from your day-to-day bank account",{"type":9,"children":729},[730],{"text":334,"type":13},{"type":9,"children":732},[733],{"text":734,"type":13},"To open a GBP account, you’ll need to pass our selfie and ID verification steps if you didn’t already do so when you signed up. Just tap ‘Open GBP account’ from your home screen to get started. For ID verification, we will require a valid proof of identity, such as a passport or UK driving licence. In some circumstances, additional address verification is also required, in which case you may need to provide a valid proof of address, such as a bank statement or utility bill in your name. ",{"type":9,"children":736},[737],{"text":34,"type":13},{"id":739,"question":740,"answer":741,"type":69},532,"My invite code didn’t work",[742,746,749,763,766,770,773,777,780,794,797,800],{"type":9,"children":743},[744],{"text":745,"type":13},"If your invite code isn’t working, it might be due to one of the following reasons:",{"type":9,"children":747},[748],{"text":334,"type":13},{"type":343,"format":344,"children":750},[751,755,759],{"type":347,"children":752},[753],{"text":754,"type":13},"You might have entered the code wrong: Double-check it to make sure you entered it right",{"type":347,"children":756},[757],{"text":758,"type":13},"The code might have reached its maximum quota: Each referral code can only be used a limited amount of times",{"type":347,"children":760},[761],{"text":762,"type":13},"The code might have expired or might be invalid: The code you use might have an expiration date or the person who invited you might have decided to close their MonieWorld UK account",{"type":9,"children":764},[765],{"text":334,"type":13},{"type":9,"children":767},[768],{"text":769,"type":13},"If this happens you can try a different code or add yourself to the waitlist.",{"type":9,"children":771},[772],{"text":334,"type":13},{"type":9,"children":774},[775],{"text":776,"type":13},"How to add yourself to our waitlist:",{"type":9,"children":778},[779],{"text":34,"type":13},{"type":343,"format":455,"children":781},[782,785,788,791],{"type":347,"children":783},[784],{"text":494,"type":13},{"type":347,"children":786},[787],{"text":538,"type":13},{"type":347,"children":789},[790],{"text":464,"type":13},{"type":347,"children":792},[793],{"text":545,"type":13},{"type":9,"children":795},[796],{"text":334,"type":13},{"type":9,"children":798},[799],{"text":606,"type":13},{"type":9,"children":801},[802],{"text":34,"type":13},{"id":804,"documentId":805,"title":806,"subtitle":811,"cta":95,"createdAt":815,"updatedAt":816,"publishedAt":817,"cardIcon":135,"questions":818},37,"o80pflg7nc15xzz6ynond9xc",[807],{"type":9,"children":808},[809],{"text":810,"type":13},"About scheduled transfers",[812],{"type":9,"children":813},[814],{"text":34,"type":13},"2026-03-17T23:45:02.472Z","2026-03-17T23:47:33.590Z","2026-03-17T23:47:33.648Z",[819,827,838],{"id":820,"question":821,"answer":822,"type":69},781,"Who can use the scheduled transfers feature?",[823],{"type":9,"children":824},[825],{"text":826,"type":13},"Scheduled transfers are only available to customers who have opened a MonieWorld GBP account.",{"id":828,"question":829,"answer":830,"type":69},782,"I haven’t opened a MonieWorld GBP account. Can I access this feature?",[831,835],{"type":9,"children":832},[833],{"text":834,"type":13},"No, you can’t. But by following the prompts in the app to open one, you’ll unlock  scheduled transfers, along with other benefits.",{"type":9,"children":836},[837],{"text":34,"type":13},{"id":839,"question":840,"answer":841,"type":69},783,"Can I schedule all types of transfer?\n",[842],{"type":9,"children":843},[844],{"text":845,"type":13},"For now, you can only set up scheduled transfers when you’re sending money from the UK to Nigeria. You can also only schedule transfers if you use your GBP account as the payment method - you can’t do it if you pay by card, Apple Pay, Google Pay, or by easy bank transfer.",{"id":847,"documentId":848,"title":849,"subtitle":854,"cta":95,"createdAt":858,"updatedAt":859,"publishedAt":860,"cardIcon":135,"questions":861},41,"zee8lx1rutkjh85vt0y5a6wd",[850],{"type":9,"children":851},[852],{"text":853,"type":13},"Managing scheduled transfers",[855],{"type":9,"children":856},[857],{"text":34,"type":13},"2026-03-17T23:51:58.036Z","2026-03-17T23:54:04.296Z","2026-03-17T23:54:04.346Z",[862,870,878,886],{"id":863,"question":864,"answer":865,"type":69},794,"Where can I see my scheduled transfers?",[866],{"type":9,"children":867},[868],{"text":869,"type":13},"You’ll find them in the Scheduled tab in the Payments section",{"id":871,"question":872,"answer":873,"type":69},795,"Can I modify an existing scheduled transfer?",[874],{"type":9,"children":875},[876],{"text":877,"type":13},"No, you can’t. If you need to modify anything, cancel a scheduled transfer then set up a new one.",{"id":879,"question":880,"answer":881,"type":69},796,"Can I change the recipient on an existing scheduled transfer?",[882],{"type":9,"children":883},[884],{"text":885,"type":13},"No, you can’t. To send to a different recipient, you’ll need to cancel the existing schedule and set up a new one.",{"id":887,"question":888,"answer":889,"type":69},797,"How do I cancel a scheduled transfer?",[890,894],{"type":9,"children":891},[892],{"text":893,"type":13},"You can delete a scheduled transfer from the Scheduled tab in the Payments section of the app. Once deleted, we’ll send an email to confirm.",{"type":9,"children":895},[896],{"text":34,"type":13},{"id":898,"documentId":899,"title":900,"subtitle":905,"cta":95,"createdAt":909,"updatedAt":910,"publishedAt":911,"cardIcon":135,"questions":912},42,"k9abbdbc41vgvhiijk4lg5db",[901],{"type":9,"children":902},[903],{"text":904,"type":13},"Creating scheduled transfers",[906],{"type":9,"children":907},[908],{"text":34,"type":13},"2026-03-17T23:50:03.344Z","2026-03-17T23:55:33.004Z","2026-03-17T23:55:33.078Z",[913,933,965,973,981],{"id":914,"question":915,"answer":916,"type":69},800,"How do I set up a scheduled transfer?",[917,921,927],{"type":9,"children":918},[919],{"text":920,"type":13},"You can set up a scheduled transfer from two places:",{"type":343,"format":344,"children":922},[923],{"type":347,"children":924},[925],{"text":926,"type":13},"When you send money from the home screen. After selecting your recipient and amount, use the schedule icon to set up a future or recurring transfer.",{"type":343,"format":344,"children":928},[929],{"type":347,"children":930},[931],{"text":932,"type":13},"From the Scheduled tab in the Payments section",{"id":934,"question":935,"answer":936,"type":69},801,"What schedule frequencies are supported?",[937,941,947,953,959],{"type":9,"children":938},[939],{"text":940,"type":13},"You can schedule transfers:",{"type":343,"format":344,"children":942},[943],{"type":347,"children":944},[945],{"text":946,"type":13},"Once (a specific future date)",{"type":343,"format":344,"children":948},[949],{"type":347,"children":950},[951],{"text":952,"type":13},"Daily",{"type":343,"format":344,"children":954},[955],{"type":347,"children":956},[957],{"text":958,"type":13},"Weekly (you choose the day of the week)",{"type":343,"format":344,"children":960},[961],{"type":347,"children":962},[963],{"text":964,"type":13},"Monthly (you choose the day of the month. If you choose dates like 31st that don't always repeat every month, we'll handle it by sending it on the last date of the month).",{"id":966,"question":967,"answer":968,"type":69},802," Can I set an end date for a recurring transfer?",[969],{"type":9,"children":970},[971],{"text":972,"type":13},"When setting one up, you can specify an end date or choose 'Until further notice' if you want it to run indefinitely.",{"id":974,"question":975,"answer":976,"type":69},803,"Is my exchange rate locked in when I schedule a transfer?",[977],{"type":9,"children":978},[979],{"text":980,"type":13},"The rate displayed during scheduling is an estimate based on the current live rate. The actual rate applied will be the live MonieWorld exchange rate at 10 am on the morning of the transfer.",{"id":982,"question":983,"answer":984,"type":69},804,"Do I need to authenticate every time a recurring transfer is sent?",[985],{"type":9,"children":986},[987],{"text":988,"type":13},"No, you don’t. You only need to authenticate using your face, fingerprint or by verification code once, when you first create the scheduled transfer. All subsequent recurring transfers run automatically without the need for authentication.",{"id":990,"documentId":991,"title":992,"subtitle":997,"cta":95,"createdAt":1001,"updatedAt":1002,"publishedAt":1003,"cardIcon":135,"questions":1004},44,"xc776eofutkhk0q2kuryk80z",[993],{"type":9,"children":994},[995],{"text":996,"type":13},"Payment of scheduled transfer",[998],{"type":9,"children":999},[1000],{"text":34,"type":13},"2026-03-17T23:55:52.227Z","2026-03-17T23:58:07.695Z","2026-03-17T23:58:07.750Z",[1005,1013,1038,1046,1054],{"id":1006,"question":1007,"answer":1008,"type":69},810,"What time are scheduled transfers processed?",[1009],{"type":9,"children":1010},[1011],{"text":1012,"type":13},"We’ll first try scheduled transfers at 10:00 am UK time on the scheduled date. If it doesn’t send first time, we’ll keep trying throughout the day.",{"id":1014,"question":1015,"answer":1016,"type":69},811,"Will you send me a reminder before a transfer goes out?",[1017,1021,1031,1035],{"type":9,"children":1018},[1019],{"text":1020,"type":13},"Yes, we will. ",{"type":343,"format":344,"children":1022},[1023,1027],{"type":347,"children":1024},[1025],{"text":1026,"type":13},"We’ll remind you on the home screen of the app 5 days before the transfer",{"type":347,"children":1028},[1029],{"text":1030,"type":13},"We’ll send you a push notification 24 hours before each scheduled transfer. ",{"type":9,"children":1032},[1033],{"text":1034,"type":13},"We’ll show your current GBP account balance, the transfer amount, and the exchange rate at the time so you can make sure there’s enough balance in your GBP account for the transfer to go through. Note that the rate shown in the reminder is for informational purposes only - the live rate at 10:00 am on the day of the transfer is what gets applied.",{"type":9,"children":1036},[1037],{"text":34,"type":13},{"id":1039,"question":1040,"answer":1041,"type":69},812,"What happens if my GBP account balance is too low on the day of the transfer?",[1042],{"type":9,"children":1043},[1044],{"text":1045,"type":13},"If your balance is too low, your transfer will be declined. We won’t be able to send that individual transfer again, though any future transfer in the schedule will still go ahead if there’s enough money in your GBP account to cover it. Please make sure there’s enough money in your GBP account ahead of the scheduled date.",{"id":1047,"question":1048,"answer":1049,"type":69},813,"How will I know when a transfer has successfully gone through?",[1050],{"type":9,"children":1051},[1052],{"text":1053,"type":13},"We’ll let you know in the app and send you a push notification confirming the amount sent, the recipient and the actual exchange rate that was applied (for GBP to Naira transfers).",{"id":1055,"question":1056,"answer":1057,"type":69},814,"Can I schedule a payment for a fixed Naira amount instead of a fixed GBP amount?",[1058,1062,1068,1074],{"type":9,"children":1059},[1060],{"text":1061,"type":13},"Yes. When creating a scheduled transfer, you can choose to fix either the GBP amount or the Naira amount.",{"type":343,"format":344,"children":1063},[1064],{"type":347,"children":1065},[1066],{"text":1067,"type":13},"To fix the Naira amount: On the ‘How much are you sending’ screen, enter the Naira amount first. The recipient will always receive the same amount in Naira. The GBP debited from your account will vary each time a scheduled transfer is sent, as the exact amount of GBP required is based on the live exchange rate at the time the transfer.",{"type":343,"format":344,"children":1069},[1070],{"type":347,"children":1071},[1072],{"text":1073,"type":13},"To fix the GBP amount: On the ‘How much are you sending’ screen, enter the GBP amount first. The same amount of GBP will be debited from your account each time a scheduled transfer is sent. The amount of Naira received by the recipient will vary depending on the exchange rate at the time of transfer.",{"type":9,"children":1075},[1076],{"text":34,"type":13},{"id":1078,"documentId":1079,"title":1080,"subtitle":1085,"cta":95,"createdAt":1090,"updatedAt":1091,"publishedAt":1092,"cardIcon":122,"questions":1093},27,"ri6ulkv1nxha0gu8qxb57073",[1081],{"type":9,"children":1082},[1083],{"text":1084,"type":13},"Managing your MonieWorld account",[1086],{"type":9,"children":1087},[1088],{"text":1089,"type":13},"Find more information on passcodes, notifications and devices here","2025-01-07T14:59:07.183Z","2025-02-28T14:43:19.904Z","2025-02-28T14:43:19.963Z",[1094,1170,1231,1251],{"id":1095,"question":1096,"answer":1097,"type":69},475,"How do I reset my passcode?",[1098,1102,1105,1123,1126,1130,1133,1153,1156,1160,1163,1167],{"type":9,"children":1099},[1100],{"text":1101,"type":13},"If you’re logged out:",{"type":9,"children":1103},[1104],{"text":334,"type":13},{"type":343,"format":455,"children":1106},[1107,1111,1115,1119],{"type":347,"children":1108},[1109],{"text":1110,"type":13},"Open the app and enter your mobile number ",{"type":347,"children":1112},[1113],{"text":1114,"type":13},"On the passcode screen tap ‘Forgot your passcode’ ",{"type":347,"children":1116},[1117],{"text":1118,"type":13},"Complete the security step to verify your identity",{"type":347,"children":1120},[1121],{"text":1122,"type":13},"Create your new passcode",{"type":9,"children":1124},[1125],{"text":334,"type":13},{"type":9,"children":1127},[1128],{"text":1129,"type":13},"If you’re logged in:",{"type":9,"children":1131},[1132],{"text":334,"type":13},{"type":343,"format":455,"children":1134},[1135,1139,1143,1147,1150],{"type":347,"children":1136},[1137],{"text":1138,"type":13},"Tap your profile icon on the top-left of the home screen",{"type":347,"children":1140},[1141],{"text":1142,"type":13},"Tap Security",{"type":347,"children":1144},[1145],{"text":1146,"type":13},"Tap ‘Update’ next to Passcode",{"type":347,"children":1148},[1149],{"text":1118,"type":13},{"type":347,"children":1151},[1152],{"text":1122,"type":13},{"type":9,"children":1154},[1155],{"text":334,"type":13},{"type":9,"children":1157},[1158],{"text":1159,"type":13},"Remember, never share your passcode with anyone!",{"type":9,"children":1161},[1162],{"text":334,"type":13},{"type":9,"children":1164},[1165],{"text":1166,"type":13},"If you’re still having issues resetting your passcode, please reach out to our support team for further assistance.",{"type":9,"children":1168},[1169],{"text":34,"type":13},{"id":1171,"question":1172,"answer":1173,"type":69},476,"I want to close my account",[1174,1178,1181,1185,1188,1214,1217,1221,1224,1228],{"type":9,"children":1175},[1176],{"text":1177,"type":13},"We hope you’re enjoying using MonieWorld. However, if you do decide to close your account, be aware that it’s permanent and that once your account is closed, you won’t be able to log in or access any data.",{"type":9,"children":1179},[1180],{"text":334,"type":13},{"type":9,"children":1182},[1183],{"text":1184,"type":13},"To close your account:",{"type":9,"children":1186},[1187],{"text":334,"type":13},{"type":343,"format":455,"children":1189},[1190,1194,1198,1202,1206,1210],{"type":347,"children":1191},[1192],{"text":1193,"type":13},"Withdraw any money you have in your GBP account. You won’t be able to close your account until your balance is zero.",{"type":347,"children":1195},[1196],{"text":1197,"type":13},"Tap your profile icon on the top left of the home screen",{"type":347,"children":1199},[1200],{"text":1201,"type":13},"Tap Security ",{"type":347,"children":1203},[1204],{"text":1205,"type":13},"Tap Account closure",{"type":347,"children":1207},[1208],{"text":1209,"type":13},"Tap Close my account",{"type":347,"children":1211},[1212],{"text":1213,"type":13},"You'll be asked to enter your passcode for security to confirm your identity",{"type":9,"children":1215},[1216],{"text":334,"type":13},{"type":9,"children":1218},[1219],{"text":1220,"type":13},"After completing the process, your account will be closed.",{"type":9,"children":1222},[1223],{"text":334,"type":13},{"type":9,"children":1225},[1226],{"text":1227,"type":13},"Please feel free to reach out to our customer support team if you need any help during the process.",{"type":9,"children":1229},[1230],{"text":34,"type":13},{"id":1232,"question":1233,"answer":1234,"type":69},477,"How can I switch notifications on or off?\n",[1235,1248],{"type":343,"format":455,"children":1236},[1237,1240,1244],{"type":347,"children":1238},[1239],{"text":1197,"type":13},{"type":347,"children":1241},[1242],{"text":1243,"type":13},"Tap Notifications",{"type":347,"children":1245},[1246],{"text":1247,"type":13},"Select the types of notifications you want, and how you to receive them",{"type":9,"children":1249},[1250],{"text":34,"type":13},{"id":1252,"question":1253,"answer":1254,"type":69},478,"How do I log in on a new device?",[1255,1273],{"type":343,"format":455,"children":1256},[1257,1261,1265,1269],{"type":347,"children":1258},[1259],{"text":1260,"type":13},"Open the MonieWorld app on your new device",{"type":347,"children":1262},[1263],{"text":1264,"type":13},"Log in with your existing account credentials",{"type":347,"children":1266},[1267],{"text":1268,"type":13},"Follow any on-screen prompts to verify the new device",{"type":347,"children":1270},[1271],{"text":1272,"type":13},"If you do log in to your MonieWorld account on a shared or public device, for your security we recommend you unlink it via your security settings as soon as you’ve finished using it.",{"type":9,"children":1274},[1275],{"text":34,"type":13},{"id":1277,"documentId":1278,"title":1279,"subtitle":1283,"cta":95,"createdAt":1288,"updatedAt":1289,"publishedAt":1290,"cardIcon":109,"questions":1291},29,"x8cowvam14z7zqiw1q5cnasb",[1280],{"type":9,"children":1281},[1282],{"text":103,"type":13},[1284],{"type":9,"children":1285},[1286],{"text":1287,"type":13},"All you need to know about sending, receiving and withdrawing money from the UK to Nigeria and within the UK.","2025-01-07T14:47:28.920Z","2025-02-28T15:13:58.038Z","2025-02-28T15:13:58.081Z",[1292,1353,1378,1435,1474,1492,1503,1521,1539],{"id":1293,"question":1294,"answer":1295,"type":69},484,"What payment methods can I use?\n",[1296,1300,1303,1309,1315,1318,1322,1325,1331,1336,1341,1347,1350],{"type":9,"children":1297},[1298],{"text":1299,"type":13},"If you haven’t upgraded to a GBP account you can send money by:",{"type":9,"children":1301},[1302],{"text":334,"type":13},{"type":343,"format":344,"children":1304},[1305],{"type":347,"children":1306},[1307],{"text":1308,"type":13},"Debit or credit card",{"type":343,"format":344,"children":1310},[1311],{"type":347,"children":1312},[1313],{"text":1314,"type":13},"Apple Pay / Google Pay",{"type":9,"children":1316},[1317],{"text":334,"type":13},{"type":9,"children":1319},[1320],{"text":1321,"type":13},"If you have a GBP account you can send money by:",{"type":9,"children":1323},[1324],{"text":334,"type":13},{"type":343,"format":344,"children":1326},[1327],{"type":347,"children":1328},[1329],{"text":1330,"type":13},"GBP account",{"type":343,"format":344,"children":1332},[1333],{"type":347,"children":1334},[1335],{"text":1308,"type":13},{"type":343,"format":344,"children":1337},[1338],{"type":347,"children":1339},[1340],{"text":1314,"type":13},{"type":343,"format":344,"children":1342},[1343],{"type":347,"children":1344},[1345],{"text":1346,"type":13},"Easy bank transfer",{"type":9,"children":1348},[1349],{"text":34,"type":13},{"type":9,"children":1351},[1352],{"text":34,"type":13},{"id":1354,"question":1355,"answer":1356,"type":69},485,"How much money can I send?\n",[1357,1361,1364,1368,1371,1375],{"type":9,"children":1358},[1359],{"text":1360,"type":13},"If you do not yet have a GBP account, you’re eligible for our starting limit of up to £3,500 a year. This can be sent in one go or over the course of the year.\u2028",{"type":9,"children":1362},[1363],{"text":334,"type":13},{"type":9,"children":1365},[1366],{"text":1367,"type":13},"If you have a GBP account you could send substantially more. To check your eligibility for higher daily and annual limits, we’ll ask you a few additional questions. ",{"type":9,"children":1369},[1370],{"text":334,"type":13},{"type":9,"children":1372},[1373],{"text":1374,"type":13},"Tap your profile icon on the top left of the home screen to see your current transfer limits.",{"type":9,"children":1376},[1377],{"text":34,"type":13},{"id":1379,"question":1380,"answer":1381,"type":69},486,"How do I send money to Nigeria?\n",[1382,1386,1389,1407,1410,1414,1417,1423,1429,1432],{"type":9,"children":1383},[1384],{"text":1385,"type":13},"If you’re sending money to Nigeria for the first time there are several ways to send money within the app. One of the easiest ways is directly from the home screen.",{"type":9,"children":1387},[1388],{"text":334,"type":13},{"type":343,"format":455,"children":1390},[1391,1395,1399,1403],{"type":347,"children":1392},[1393],{"text":1394,"type":13},"Enter an amount - Send up to your daily limit. Tap your profile icon on the top left of the home screen to see your current transfer limits.",{"type":347,"children":1396},[1397],{"text":1398,"type":13},"Add a recipient - Send Naira to all main Nigerian banks",{"type":347,"children":1400},[1401],{"text":1402,"type":13},"Pick a payment method - Pay by debit card, credit card or Apple Pay/Google Pay. If you’ve opened a GBP account there are more options. You can pay using the balance from the GBP account, and you can pay by bank transfer too.",{"type":347,"children":1404},[1405],{"text":1406,"type":13},"Tap Pay - The money usually arrives in your recipient’s bank account in seconds",{"type":9,"children":1408},[1409],{"text":334,"type":13},{"type":9,"children":1411},[1412],{"text":1413,"type":13},"If you’re paying someone again, in addition to the option above, you can also:",{"type":9,"children":1415},[1416],{"text":334,"type":13},{"type":343,"format":344,"children":1418},[1419],{"type":347,"children":1420},[1421],{"text":1422,"type":13},"Tap on a recipient’s name to send money again. You can find your recent recipients on the home screen, or within the Recipients tab",{"type":343,"format":344,"children":1424},[1425],{"type":347,"children":1426},[1427],{"text":1428,"type":13},"Open a transaction then tap Send again",{"type":9,"children":1430},[1431],{"text":34,"type":13},{"type":9,"children":1433},[1434],{"text":34,"type":13},{"id":1436,"question":1437,"answer":1438,"type":69},487,"How do I withdraw money from my MonieWorld account?",[1439,1443,1446,1450,1453,1471],{"type":9,"children":1440},[1441],{"text":1442,"type":13},"Please note: You can only send money within the UK if you have a MonieWorld GBP account and if you send it to another account in your name. ",{"type":9,"children":1444},[1445],{"text":334,"type":13},{"type":9,"children":1447},[1448],{"text":1449,"type":13},"Go to your GBP account on the MonieWorld home screen and follow the instructions below:",{"type":9,"children":1451},[1452],{"text":334,"type":13},{"type":343,"format":455,"children":1454},[1455,1459,1463,1467],{"type":347,"children":1456},[1457],{"text":1458,"type":13},"Tap send to start a transaction",{"type":347,"children":1460},[1461],{"text":1462,"type":13},"Add or select a recipient - You can only send to a UK account in your name",{"type":347,"children":1464},[1465],{"text":1466,"type":13},"Enter an amount to withdraw",{"type":347,"children":1468},[1469],{"text":1470,"type":13},"Tap Pay - The money should usually arrive in your UK bank account in seconds",{"type":9,"children":1472},[1473],{"text":34,"type":13},{"id":1475,"question":1476,"answer":1477,"type":69},488,"What fees and charges are there?",[1478,1482,1485,1489],{"type":9,"children":1479},[1480],{"text":1481,"type":13},"The cost you see is the cost you pay. We don’t add additional transaction fees or charges onto payments, whether for domestic transfers or international transfers from the UK to Nigeria. ",{"type":9,"children":1483},[1484],{"text":334,"type":13},{"type":9,"children":1486},[1487],{"text":1488,"type":13},"We add a small markup to the exchange rate, which is how we (and many other money transfer businesses) make money.",{"type":9,"children":1490},[1491],{"text":34,"type":13},{"id":1493,"question":1494,"answer":1495,"type":69},489,"How long do payments to Nigeria take?\n",[1496,1500],{"type":9,"children":1497},[1498],{"text":1499,"type":13},"When you send money to Nigerian banks using MonieWorld it usually arrives within seconds. Most banks will then credit the recipient's account immediately, but processing times can vary.",{"type":9,"children":1501},[1502],{"text":34,"type":13},{"id":1504,"question":1505,"answer":1506,"type":69},490,"Where do I find transaction receipts or account statements?\n",[1507,1511,1514,1518],{"type":9,"children":1508},[1509],{"text":1510,"type":13},"Transaction receipts: Tap on each individual completed transaction to share a receipt. ",{"type":9,"children":1512},[1513],{"text":334,"type":13},{"type":9,"children":1515},[1516],{"text":1517,"type":13},"Statements: You can get your latest statement by tapping Details on your GBP account.",{"type":9,"children":1519},[1520],{"text":34,"type":13},{"id":1522,"question":1523,"answer":1524,"type":69},491,"How can I modify a transaction?\n",[1525,1529,1532,1536],{"type":9,"children":1526},[1527],{"text":1528,"type":13},"You can modify the amount of a transaction, the recipient and the payment method at any point until you make the payment. ",{"type":9,"children":1530},[1531],{"text":334,"type":13},{"type":9,"children":1533},[1534],{"text":1535,"type":13},"Once you’ve tapped ‘Pay’ though, you can’t reverse a transaction.",{"type":9,"children":1537},[1538],{"text":34,"type":13},{"id":1540,"question":1541,"answer":1542,"type":69},492,"How long does it take for a refund to arrive?\n",[1543,1547,1550,1554],{"type":9,"children":1544},[1545],{"text":1546,"type":13},"It usually takes a couple of working days to process a refund, but it can take up to 10 days.",{"type":9,"children":1548},[1549],{"text":334,"type":13},{"type":9,"children":1551},[1552],{"text":1553,"type":13},"If you have any questions about a refund, please reach out to our customer support team for further assistance.",{"type":9,"children":1555},[1556],{"text":34,"type":13},{"id":1558,"documentId":1559,"title":1560,"subtitle":1565,"cta":95,"createdAt":1570,"updatedAt":1571,"publishedAt":1572,"cardIcon":1573,"questions":1574},46,"o0f23lo6pjsohtbuwdbd4crs",[1561],{"type":9,"children":1562},[1563],{"text":1564,"type":13},"Getting support",[1566],{"type":9,"children":1567},[1568],{"text":1569,"type":13},"We're here to help with all your needs. If you have a question, need support, or want to learn more, it's easy to get in touch.","2025-01-07T14:59:48.021Z","2026-08-14T13:58:19.484Z","2026-08-14T13:58:19.530Z","icon-gift",[1575,1647],{"id":1576,"question":1577,"answer":1578,"type":69},817,"How do I get in touch with you with a question or problem?\n",[1579,1587,1590,1594,1597,1601,1604,1621,1624,1634,1637,1641,1644],{"type":9,"children":1580},[1581,1583,1585],{"text":1582,"type":13},"You’ll find answers to most questions in our frequently asked questions. Take a look through the topics on this page to find what you need.\n\n\u003Cbr>\n\nIf you still need help, our Support team is available \u003Cstrong>",{"bold":63,"text":1584,"type":13},"Monday–Friday, 9am–5pm UK time\u003C/strong>",{"text":1586,"type":13},".",{"type":9,"children":1588},[1589],{"text":334,"type":13},{"type":9,"children":1591},[1592],{"text":1593,"type":13},"You can get in touch by:",{"type":9,"children":1595},[1596],{"text":334,"type":13},{"type":9,"children":1598},[1599],{"text":1600,"type":13},"By live chat - Chat with us through the MonieWorld app. Tap your profile icon, then ‘Need help?",{"type":9,"children":1602},[1603],{"text":334,"type":13},{"type":9,"children":1605},[1606,1608,1613,1615,1619],{"text":1607,"type":13},"By phone -  Call ",{"url":1609,"type":562,"children":1610},"tel:+443300245551",[1611],{"text":1612,"type":13},"0330 024 5551",{"text":1614,"type":13}," (",{"url":1609,"type":562,"children":1616},[1617],{"text":1618,"type":13},"+44 330 024 5551",{"text":1620,"type":13}," from overseas) or request a callback.",{"type":9,"children":1622},[1623],{"text":334,"type":13},{"type":9,"children":1625},[1626,1628,1633],{"text":1627,"type":13},"By email - Email us at ",{"url":1629,"type":562,"children":1630},"sento:help@monieworld.com",[1631],{"text":1632,"type":13},"help@monieworld.com",{"text":1586,"type":13},{"type":9,"children":1635},[1636],{"text":334,"type":13},{"type":9,"children":1638},[1639],{"text":1640,"type":13},"We look forward to helping you!",{"type":9,"children":1642},[1643],{"text":34,"type":13},{"type":9,"children":1645},[1646],{"text":34,"type":13},{"id":1648,"question":1649,"answer":1650,"type":69},818,"Who are MonieWorld?\n",[1651,1655,1658,1662,1665,1669,1672,1676,1679,1683,1709],{"type":9,"children":1652},[1653],{"text":1654,"type":13},"MonieWorld is a trading name of Moniepoint GB, which is a distributor of PayrNet. ",{"type":9,"children":1656},[1657],{"text":334,"type":13},{"type":9,"children":1659},[1660],{"text":1661,"type":13},"In 2019, Moniepoint set out to even the odds by providing businesses and individuals with access to banking, payments, credit and business management tools to help them grow.",{"type":9,"children":1663},[1664],{"text":334,"type":13},{"type":9,"children":1666},[1667],{"text":1668,"type":13},"Today, Moniepoint is an all-in-one banking, credit, and cross-border payment solution for African businesses and individuals. 2 out of 31 adults in Nigeria have experienced reliable payments with Moniepoint, and we were ranked Africa's fastest-growing fintech by the Financial Times in 2023 and 2024. ",{"type":9,"children":1670},[1671],{"text":334,"type":13},{"type":9,"children":1673},[1674],{"text":1675,"type":13},"We're building financial products to connect Africans wherever they are. Our mission is to create a society where everyone experiences financial happiness, and we're committed to making this a reality, no matter where you are.",{"type":9,"children":1677},[1678],{"text":334,"type":13},{"type":9,"children":1680},[1681],{"text":1682,"type":13},"Sources:",{"type":343,"format":455,"children":1684},[1685,1689,1699],{"type":347,"children":1686},[1687],{"text":1688,"type":13},"MonieWorld analysis of unique MonieWorld cards issued. ",{"type":347,"children":1690},[1691,1693,1698],{"text":1692,"type":13},"Financial Times, FT Ranking: ",{"url":1694,"type":562,"children":1695},"https://www.ft.com/africas-fastest-growing-companies-2023",[1696],{"text":1697,"type":13},"Africa’s Fastest-Growing Companies 2023",{"text":34,"type":13},{"type":347,"children":1700},[1701,1703,1708],{"text":1702,"type":13},"Financial Times, The ranking: ",{"url":1704,"type":562,"children":1705},"https://www.ft.com/content/a1bc5d2e-046e-499b-b27e-4d057f9d8477",[1706],{"text":1707,"type":13},"Africa’s Fastest-Growing Companies 2024",{"text":34,"type":13},{"type":9,"children":1710},[1711],{"text":34,"type":13},{"pagination":1713},{"page":54,"pageSize":1714,"pageCount":54,"total":1715},25,9,1786723340371]